Durante el 2025, Fenix consolid\u00f3 una experiencia de cliente altamente positiva, alcanzando una intenci\u00f3n de recomendaci\u00f3n hist\u00f3rica, reflejada en un Net Promoter Score (NPS) de 83 puntos, el m\u00e1s alto registrado hasta la fecha. Este resultado evidencia un fortalecimiento sostenido de la relaci\u00f3n con sus clientes y reafirma el compromiso de la compa\u00f1\u00eda con la excelencia operativa y la entrega de un servicio de alta calidad.<\/p>\n
La atenci\u00f3n operativa alcanz\u00f3 un 94% de valoraci\u00f3n, destacando especialmente la atenci\u00f3n del centro de control 24\/7 y la claridad de los procedimientos de coordinaci\u00f3n y urgencias. Asimismo, la evaluaci\u00f3n del servicio al cliente se mantiene s\u00f3lida, con todos sus atributos superando el 90% de Top 2 Box, destacando la asesor\u00eda oportuna y la rapidez en la atenci\u00f3n.<\/p>\n
En conjunto, estos resultados se reflejan en una satisfacci\u00f3n global de 95%, reafirmando el compromiso de Fenix por ofrecer un servicio de excelencia y construir relaciones de largo plazo con sus clientes. Esta percepci\u00f3n se complementa con una imagen corporativa muy s\u00f3lida, donde Fenix es reconocida como una empresa con buena reputaci\u00f3n, un aliado energ\u00e9tico confiable e innovador y responsable con el medio ambiente y cercana a las comunidades.<\/p>\n
Fenix alcanz\u00f3 un NPS hist\u00f3rico de 83, 95% de satisfacci\u00f3n global y consolid\u00f3 una s\u00f3lida reputaci\u00f3n por su excelencia operativa, innovaci\u00f3n y servicio al cliente.<\/p><\/blockquote>\n
\u201cEsta medici\u00f3n nos entrega informaci\u00f3n clave para seguir fortaleciendo la relaci\u00f3n con nuestros clientes. Nos permite identificar oportunidades concretas de mejora y alinear a las distintas gerencias en torno a un objetivo com\u00fan: ofrecer una experiencia cercana y de alto est\u00e1ndar en cada punto de contacto\u201d, se\u00f1al\u00f3 Silvia Jim\u00e9nez, gerente de gesti\u00f3n de energ\u00eda de Fenix.<\/p>\n
La medici\u00f3n de la experiencia de clientes de Fenix se realiz\u00f3 a trav\u00e9s de un estudio cuantitativo, utilizando encuestas telef\u00f3nicas (CATI) y encuestas online enviadas por correo electr\u00f3nico con enlace (CAWI). El p\u00fablico objetivo estuvo conformado por clientes con suministro el\u00e9ctrico activo, pertenecientes a empresas de diversos tama\u00f1os, sectores industriales y zonas geogr\u00e1ficas del pa\u00eds<\/p>\n","protected":false},"excerpt":{"rendered":"
Fenix alcanz\u00f3 un NPS hist\u00f3rico, fortaleciendo la experiencia y relaci\u00f3n con clientes.<\/p>\n","protected":false},"author":3,"featured_media":34999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-31676","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporativo"],"acf":[],"_links":{"self":[{"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/posts\/31676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/comments?post=31676"}],"version-history":[{"count":4,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/posts\/31676\/revisions"}],"predecessor-version":[{"id":35096,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/posts\/31676\/revisions\/35096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/media\/34999"}],"wp:attachment":[{"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/media?parent=31676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/categories?post=31676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/testsm.site\/fenix2025\/wp-json\/wp\/v2\/tags?post=31676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}